FREQUENTLY ASKED QUESTIONS

Can we come and collect our order directly from the estate?

Yes, you have 2 addresses to choose from, relating to the 2 areas, and depending on your order:

In addition to this, you will need to know more about it.

  • Domaine Des Moines - Serge Diserens
    Route des Moines 9
    1844 Villeneuve
    see on the map

  • Domaine La Baudelière
    Avenue des Ormonts 10
    1680 Eagle
    see on the map

What payment methods do you accept?

We offer payment by credit cards or bank transfer (Visa, Mastercard). If you come to pick up your order, we ask for payment by cash on site.

In addition to this, you will need to know more about it.

Are payments on your site secure?

The purchasing processes are secured by HTTPS / TSL encryption. You can therefore make purchases on our site in complete safety. TLS (Transport Layer Security) is a standard security technology which establishes an encryption link between the internet server and the browser. This link allows all data passing between servers and browsers to remain private and secure. TLS is used by millions of websites for the protection of their online transactions.

In addition to this, you will need to know more about it.

Can I get a refund?

In the event that a product is unavailable after placing your order, we will notify you by email and we will offer you an item from a more recent vintage. You can then decide if you accept our substitute offer or if you would prefer to cancel your order and be refunded.

How long will it take to receive my order?

Items in stock are usually delivered to you within 10 working days.

TERMS AND CONDITIONS

1. Application domain
All deliveries to online shops are subject exclusively to the current terms and conditions. These apply to goods that the customer orders on the website www.monvin.shop. This offer is valid in Switzerland. By placing an order, you acknowledge having read, understood and accepted them without reservation. We reserve the right to modify these general conditions of sale at any time by posting a new version on this site.

2. Orders and Availability
All offers from www.monvin.shop are without engagement. www.monvin.shop reserves the right to modify its prices and delivery costs at any time. All prices are in Swiss francs, all taxes included. The contract between yourself, as a customer, and www.monvin.shop begins with your order and its acceptance by the cellar. Your order is made on the Internet, by completing the order form posted online by www.monvin.shop. The payment process is carried out by credit cards or by bank transfer (Visa, Mastercard). From the moment the order is placed, it cannot be canceled.

Monvin.shop reserves the right to limit the purchase quantities of certain products. In the event that a product is unavailable after placing your order, we will notify you by email. We will offer you an article from a more recent vintage. You can then decide if you accept our substitute offer or if you prefer to cancel your order.

3. Delivery and Deadlines
www.monvin.shop delivers in Switzerland only and any order on www.monvin.shop is limited to Swiss territory. All orders are delivered to the delivery address you have indicated. Responsibility for the goods passes to the customer upon receipt by the carrier. Items in stock are usually delivered within 10 working days. www.monvin.shop makes every effort to respect these delivery times. A delay does not in any way constitute a reason for canceling the order and cannot give the right to any compensation. The shipping costs are the responsibility of the customer if the conditions of free shipping are not met. They are added up when ordering. Deliveries are made only after payment of the order.

4. Verification and Return of the merchandise
You are responsible for checking the quantity and condition of the goods upon delivery. In the event of breakage, delivery error or defective merchandise, you must send a complaint through our contact form on www.monvin.shop within 7 days of delivery, failing which the merchandise is considered accepted. .

Defects found later (taste of the cork, runners) must be reported through our contact form on www.monvin.shop. Goods subject to dispute will be returned at the customer's expense. If the defect is confirmed, the goods will be exchanged under warranty no later than three months after the date of delivery. Bottles must be returned at least 3/4 full with the original cork to be replaced.

5. Sale of alcoholic beverages to minors

In Switzerland, the purchase of alcohol is prohibited for minors. The customer confirms by ordering wine to be at least 18 years old.

6. Data protection
www.monvin.shop only records absolutely essential data (including the credit card number in case of payment by card) and only uses them for order processing and to simplify the ordering process. regular customers. Personal data is treated confidentially, in accordance with federal data protection legislation such as age, email address, and is collected for the purpose of settling business transactions as well as for marketing purposes.

7. Limitation of liability
Without limiting the scope of these general conditions of sale, no request, whatsoever, for delivered products, non-delivery of products or otherwise may not exceed the amount of the purchase price of the products which gave rise to a claim for damages. In any case, monvin.shop can not be held responsible for indirect, incidental or consequential damages of any nature whatsoever (even if the birth of such damage was known or could have been known by monvin.shop) occurring in connection with its products, their use, their sale or this site.

8. Applicable law and place of jurisdiction
These general conditions of sale are governed by Swiss law. The place of jurisdiction is in Aigle, Switzerland.

January 2019 version , cancels and replaces the previous ones.